Frequently Asked Questions
Find answers to common questions about Moore Move.
Getting Started
How do I get started with Moore Move?
Getting started is easy! Simply create a free account, set up your profile with your fitness level and interests, and start exploring our videos. You can begin with any video that matches your current fitness level.
Do I need any special equipment?
Most of our videos are designed to be done with minimal or no equipment. We provide modifications for exercises that require equipment, and many videos are bodyweight-only. Check the video description for specific equipment requirements.
What fitness level should I choose?
Choose the level that best matches your current fitness experience. Level 1 is for beginners, Level 2 for those with some experience, and Level 3 for advanced users. You can always adjust your level as you progress.
Premium & Pricing
What's included in the free version?
The free version includes access to basic videos, up to 2 profiles, and limited notes. You can explore our content and get a feel for the platform before upgrading.
What do I get with Premium?
Premium includes unlimited profiles, unlimited notes, advanced video recommendations, priority support, offline video downloads, and access to all premium content.
How much does Premium cost?
Premium is just $1 per month and is managed through our mobile app. This gives you access to all features across both web and mobile platforms.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time through your mobile app settings. You'll continue to have access to premium features until the end of your current billing period.
Mobile App
Do I need the mobile app?
While you can use Moore Move on the web, the mobile app provides the best experience with features like offline downloads, push notifications, and premium subscription management.
Is the app available for both iOS and Android?
Yes! Our app is available for both iOS (App Store) and Android (Google Play Store). You can download it from the respective app stores.
Can I sync my data between web and mobile?
Absolutely! Your progress, notes, and preferences sync seamlessly between the web platform and mobile app, so you can switch between devices without losing your data.
Videos & Content
How often is new content added?
We regularly add new videos and content to keep your fitness journey fresh and engaging. New content is typically added monthly, and premium users get early access to new releases.
Can I save videos for later?
Yes! You can save videos to your favorites and create custom playlists. Premium users can also download videos for offline viewing.
Are the videos suitable for beginners?
Absolutely! We have videos designed specifically for beginners, with clear instructions and modifications. Start with Level 1 videos and gradually progress as you build strength and confidence.
Technical Support
What if I'm having technical issues?
We're here to help! Reach out through the app for support, and we'll get back to you within 24 hours. Premium users receive priority support.
Do you support all browsers?
Our web platform works best with modern browsers like Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of your preferred browser.
Can I use Moore Move offline?
Premium users can download videos for offline viewing through the mobile app. The web platform requires an internet connection for streaming content.