Moore Move

Privacy Policy

Effective Date: 1 December 2025
Company: Moore Movement / Moore Move

Moore Movement / Moore Move (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use the Moore Movement / Moore Move mobile application (“the App”) and our services.

By using the App, you agree to the practices described in this Privacy Policy.

1. Who We Are

Moore Movement Registered in Jersey
Email: info@mooremove.com

We act as the Data Controller for all personal data collected through the App.

2. What Personal Data We Collect

We only collect information necessary to operate the App, manage your subscription, and improve your experience.

2.1 Information You Provide

  • Account information: name, email, password.
  • Subscription details: payment status, plan type (individual or care home).
  • Optional profile info: age range and ability level (if supplied).
  • Customer support messages: when you contact us.

2.2 Information Collected Automatically

  • App usage data: features used, videos watched, time spent in the App.
  • Device information: device type, operating system version.
  • Crash logs and diagnostics: used to improve stability.

2.3 Payment Information

Payments are processed securely through third-party providers (e.g., Google Play, Apple App Store). We do not store or access your full card details.

3. How We Use Your Data

We use your personal data to:

  • Provide access to the App and subscription content
  • Manage your account and subscription
  • Improve app performance, content, and user experience
  • Respond to customer enquiries
  • Maintain app security and prevent fraudulent use
  • Comply with legal and financial obligations

We do not sell your data.We only use your data when we have a lawful basis (see next section).

4. Legal Basis for Processing (UK GDPR & Data Protection (Jersey) Law 2018)

We rely on the following lawful bases:

  • Contract: to provide the services you have subscribed to
  • Legitimate interests: app improvement, analytics, security
  • Consent: where required (e.g., optional notifications)
  • Legal obligation: financial record keeping and regulatory compliance

5. How We Share Your Data

We may share your data with trusted service providers that help deliver the App, including:

  • Cloud hosting providers (secure servers)
  • App stores (Google Play, Apple App Store)
  • Payment processors
  • Analytics providers (for anonymous usage insights)

We ensure all partners comply with UK GDPR and Data Protection (Jersey) Law 2018

We do not share your data with advertisers or unrelated third parties.

6. Data Storage and Retention

Your data is stored securely using encrypted servers.

We retain data only as long as necessary:

  • Account information: while your account is active
  • Subscription/payment data: up to 7 years (legal requirement)
  • Usage data: anonymised after reasonable periods

You may request deletion of your account at any time.

7. International Transfers

If any service providers are located outside the UK, we ensure appropriate safeguards are in place (e.g., ICO-approved Standard Contractual Clauses).

8. Your Rights Under UK GDPR & Data Protection (Jersey) Law 2018

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Object to certain processing
  • Restrict processing
  • Request data portability
  • Withdraw consent (where we rely on consent)

To exercise these rights, email: info@mooremove.com

9. Children’s Privacy

The App is not intended for users under 16. We do not knowingly collect children’s data. If you believe a child has provided information, please contact us.

10. Security Measures

We use technical and organisational measures to protect your data, including:

  • Encrypted data storage
  • Secure login
  • Access controls
  • Regular security audits

However, no method of transmission is 100% secure.

11. Links to Third-Party Sites

The App may contain links to external websites (e.g., payment processors). We are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be available in the App and on our website. Continued use of the App signifies acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact:info@mooremove.com